Parkdale Community Legal Services has a process in place to help ensure that complaints at the Clinic are dealt with in a fair, accessible, and timely way. You have the right to complain if you are a client or former client of the Clinic, someone who has been refused Clinic service, or if you have been affected by the Clinic’s services.
What can I complain about?
We encourage you to raise concerns with us about your experience at PCLS. For example, you could let us know if you were dissatisfied with the quality of service, or if you think a clinic policy should be changed.
I have a concern. What happens next?
Please speak with a staff member or student caseworker about your concern. The staff member and student caseworker will try to resolve the issue. If you are still not satisfied, then the Clinic or Operations Director will be informed about your concern and work with you to try resolve the problem. The Clinic or Operations Director can share with your our ‘Complaints Policy and Procedure’ documents that outline the steps that we will take to work with you towards resolution.
What if I need help complaining?
You may complain in a manner accessible to you, and we will do our best to accommodate you throughout the complaints process. Please feel free to speak with Clinic staff if you have any questions or need assistance.
Please direct your comments to:
Johanna Macdonald, Clinic Director
Parkdale Community Legal Services
1266 Queen Street West
Telephone: (416) 531-2411 ext. 242